FAQ
Still have questions?
Here are a few answers so you know how we work and how we can help.
Getting started
Where do I start if I don’t know what my business needs?
Tell us what you do, what you have today and what’s been hard. We’ll help you find the next step and the service that fits you best.
Can I hire just one service?
Yes. You can start with a review of your online presence, a website or ongoing support. You don’t need to hire everything to work with us.
Do you work in English and Spanish?
Yes. We can work with you in either language and prepare bilingual content or websites. The versions you need are spelled out in your proposal.
Do you only work with businesses in Houston?
We’re in the Houston area and we also work remotely with businesses in other cities. If your project needs an in-person visit, photography or filming, we check availability and quote it separately.
How do we get started?
Message us on WhatsApp or through our contact page. Tell us a little about your business and what you have in mind; we’ll point you in the right direction and prepare a proposal with the next steps.
Services and pricing
What does The Online Presence include?
We review up to three public profiles of your business, across Instagram, Facebook and Google Business Profile, and give you a personalized PDF guide with recommendations, sample copy and a priority checklist.
It’s a one-time payment of $97. You make the changes at your own pace; if you’d like us to update or manage your accounts, we quote that separately. See The Online Presence
How does The Digital Partner work?
It’s our ongoing support to plan, create and organize your business’s content. Before we start, we put the platforms, number of pieces, formats and review process in writing.
It costs $147 a week. See The Digital Partner
How much does a website cost?
Our websites start at $597. The final price depends on the pages, languages and features you need. Before we start, you get a proposal with the scope and cost. See The Website
Do I need a maintenance plan after my website is built?
It’s not required. With Website Care we take care of hosting, maintenance and the small updates included in your plan.
It’s $47 a month for sites built by Serendip Digital. For sites built by someone else, plans start at $147 a month, after a review. If you’d rather manage it yourself, we agree on a handover and what you need to host it with another provider. See Website Care
During the project
What if I don’t have photos or content yet?
We’ll help you figure out what materials you need and how to gather them. We work with the photos, videos and information you share, and we agree with you on what’s missing before we start. Photo and video sessions are quoted separately.
Can I review the content before it’s published?
Yes. We share the calendar and the pieces so you can review them and send us your comments. We publish after we get your approval.
Can you work with the website I already have?
Yes. First we review how it’s built, what works and what’s worth improving. With that, we can suggest updates, maintenance or a new site, whichever makes the most sense for your business.
Don’t see your question?
Let’s talk about your business.
