Legal
Privacy Notice
This notice explains what information serendipdigital.com collects, how we use it and what choices you have. We wrote it in plain language on purpose.
Who we are
Serendip Digital is a digital studio in the Houston, Texas area. In this notice, “Serendip”, “we”, “us” and “our” refer to Serendip Digital.
What we collect
- Contact form. Your name and email; if you add them, your business name and your phone or WhatsApp number; the services you select; your message; and the language of the page you write from.
- Direct messages. If you email us or message us on WhatsApp, we receive whatever you share there.
- Analytics, only if you accept it. Google Analytics records the pages you visit, time on the site, device and browser type, your approximate city or region and how you reached the site. It also counts, without personal data, clicks on WhatsApp and email and successful form submissions.
- Technical data. Our hosting provider logs basic data about each visit, such as IP address and time, so the site works and stays secure. To prevent repeated submissions, the form keeps a one-way hash of your IP for up to one hour.
We don’t ask for sensitive information, such as health, financial or government ID data. Please don’t include it in your messages.
How we use it
- To reply to your messages and prepare proposals.
- To provide the services you hire us for and communicate with you about them.
- To understand how the site is used so we can improve it, if you accept analytics.
- To protect the site and the form from spam and abuse.
Who we share it with
We do not sell your personal information or use it for advertising. Only these providers are involved:
- Hostinger, which hosts the site and delivers form messages by email.
- Google, as our analytics provider, only if you accept analytics. We keep Google Signals and ad personalization turned off, and we never send it names, emails, phone numbers or the content of your messages.
- WhatsApp, Instagram or Facebook, if you choose to contact us there. Your use of them is governed by each platform’s own policies.
We may also share information when the law requires it.
Cookies and storage in your browser
The site works without cookies. It uses your browser’s local storage to remember your language and your analytics choice with its date, so we don’t ask again for 6 months. When you switch languages, it briefly stores your reading position.
If you choose Accept analytics, Google Analytics uses its own cookies (such as _ga), which, depending on its settings, can last up to 2 years. If you choose Reject analytics, or don’t choose, Google Analytics doesn’t load.
How to change your choice
Use Cookie preferences at the bottom of any page. If you withdraw your consent, the site stops sending data to Google Analytics and deletes the analytics cookies it can access. You can also clear cookies and storage in your browser settings.
How long we keep it
We keep messages and client information for as long as we need them to reply, provide the service and keep our business records, or as long as the law requires. After that, we delete them.
Your requests
You can ask us to confirm whether we have information about you, give you a copy, correct it or delete it. Email us at contact@serendipdigital.com and we’ll reply as soon as we can.
Security
We use a secure connection (HTTPS), spam filters and limited access to information. No system is completely secure, but we protect your information with reasonable measures.
Children
This site is meant for businesses and adults. We don’t knowingly collect information from children under 13.
Changes to this notice
If we change this notice, we’ll post the new version on this page with its updated date.
Contact
Questions about your privacy? Email us at contact@serendipdigital.com. Serendip Digital, Houston, Texas.